Q. How do I go about booking an event?
Q. Where can I see you guys in action?
Q. What are your payment terms?
Q. How do you guarantee that the acts and equipment booked will be provided?
Q. What happens if I have to cancel my event?
Q. What industry standards do you conform to?
Q. Are you insured?
Q. Will your DJs play my guests' requests?
Q. Will you play "tacky" songs such as The Birdie Song and Agadoo??
Q. Can I supply a list of favourites for the DJ to play?
Q. The venue has there own resident DJ, why should I use you?
Q. What Equipment Will You Use?
Q. I'd like you to go on a bit longer than we booked you for... what do we have to do?
Q. How long does it take your crew to set-up and when do you need access to the building?
Q. How do you dress?
Q. How reliable is your equipment?
Q. What happens if your vehicle breaks down?
Q. I've never arranged a party before... what advice can you give me?
Q. Do you do this full time?
Q. Do you need a special electricity supply?
Q. How flexible are you with regard to setting up? Our wedding reception starts at 7pm but we need you to be set up before the wedding breakfast which is at 3pm.
Q. Do we have to feed your performers?
Q. My mate says he can do a disco for £50. Why should I book you?
Q. What's so good about your gear? I've seen complete disco kits on sale for less than you charge for a night's entertainment!
Q. Can you provide background music and microphones for the speeches at my wedding?
Q. A guest at our party suffers from epilepsy; will your lights affect him?
Q. Can I be sure you will get everybody dancing?
Q. My mum is worried it's going to be too loud!
Q. We have not booked a toastmaster; can you make any necessary announcements?
Q. The venue is fitted with smoke detectors and has a noise limiter, how will this affect you?

Q. HOW DO I GO ABOUT BOOKING AN EVENT?

A. The best way is to call us. We will discuss your requirements and, even the complexity of your requirements warrants a face-to-face meeting, we will visit you to discuss your requirements in more detail. We will then provide written quotes and, should you wish to confirm your event with us, we will supply a clearly written contract, stating the details which we have agreed.
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Q. WHERE CAN I SEE YOU GUYS IN ACTION?

A. We are very active, so it is likely that we can supply you with a number of events in your area where you can come along and see us.
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Q. WHAT ARE YOUR PAYMENT TERMS?

A. This can vary, but our usual policy is to take a 25% deposit and the balance within 30 days of the event.
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Q. HOW DO YOU GUARANTEE THAT THE ACTS AND EQUIPMENT BOOKED WILL BE PROVIDED?

A. We have been in this business for over twenty years, during which time we have provided our services at thousands of events without a hitch. We achieve this level of reliability by using state-of-the art equipment which is regularly maintained, staff are trained to the highest level possible and, in the event of unforeseeable problems, we have back-up plans which can be brought into play at short notice. So far we have never let a single client down, and we have every intention of maintaining this squeaky-clean reputation.
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Q. WHAT HAPPENS IF I HAVE TO CANCEL MY EVENT?

A. Naturally, performers and personnel are reserved for your event, and this means that they may then turn away other paid work . Wherever possible, we try to minimise the cost to you if you are forced to cancel or postpone your event, but some sub-contractors will require cancellation fees to be paid.
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Q. WHAT INDUSTRY STANDARDS DO YOU CONFORM TO?

A. All equipment which we bring to your event is fully compliant with British safety standards and all staff are fully trained in the safe use of the equipment.
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Q. ARE YOU INSURED?

A. Yes, we and our subcontractors are all fully insured for public liability.
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Q. WILL YOUR DJS PLAY MY GUESTS' REQUESTS?

A. Yes, of course. All of our DJs carry a wide selection of music from the 1960s right through to the latest Top 40 Chart. They can therefore play about 99% of all requests which they receive. However, please note that if the DJ feels that the request is not appropriate to the event at which he is appearing, he may politely say no. Please remember that you are booking our DJ to keep the dance floor full, and some songs may not have the right appeal to achieve this.
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Q. WILL YOU PLAY "TACKY" SONGS SUCH AS THE BIRDIE SONG AND AGADOO?

A.We get asked this question all of the time. There must be some really tacky DJs still paying these songs for them to remain in your memory. It is your event, so we will play the music that you want. However, in the interests of taste and credibility, we prefer not to go to this extreme unless we are especially asked.
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Q. CAN I SUPPLY A LIST OF FAVOURITES FOR THE DJ TO PLAY?

A. Please do, although we would suggest that you limit your list to 10-20 songs. Any more than that may stifle the DJs ability to respond to the crowd on the night. Please remember also that not all of your guests will necessarily have the same taste in music as you, so we would encourage you to be broad-minded in this respect.
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Q. THE VENUE HAS THERE OWN RESIDENT DJ, WHY SHOULD I USE YOU?

A. Some venues have a resident DJ whom they prefer to supply because they get to add their own commission onto the booking. Naturally, it is up to you if you wish to use them, but we recommend that you try to see them in action first. Even some of the supposedly high quality venues give the work to the lowest bidder, and you may well end up with a second-rate performance by an inexperienced DJ who fails to add that special sparkle to your event. The rule is: don't be pushed into having the DJ which the venue wants. It's your event - you should have that choice!
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Q. WHAT EQUIPMENT WILL YOU USE?

A. This depends on the function. We always use equipment appropriate to the size of your function. There's no point in bringing a sound system to fill a stadium for an intimate dinner/dance and on the other hand it would be totally inappropriate to turn up for a marquee event with a small sound system and a couple of lights. Please see our DISCOS & DJs page for illustrations of the standard rigs which we supply. Naturally, we can add special effects such as lasers, pyrotechnics and dry ice machines if and when appropriate.
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Q. I'D LIKE YOU TO GO ON A BIT LONGER THAN WE BOOKED YOU FOR... WHAT DO WE HAVE TO DO?

A. As long as the management of the venue have no objection, then this should not be a problem. Unless our performers have a tight timescale to work to, they can be very flexible if your event runs over the contracted time. If you know that this is likely to be the case, then we should discuss a contingency plan in advance. If it is a last-minute decision, then please feel free to liaise with the performer on the day of the event. They should be able to accommodate your needs.
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Q. HOW LONG DOES IT TAKE YOUR CREW TO SET-UP AND WHEN DO YOU NEED ACCESS TO THE BUILDING?

A. Depending on the access to the venue and the size of the show you have booked, the set-up time can vary from 30 minutes to 4 hours. This is something we can discuss when you make your booking with us. Please bear in mind that we need to know if you are asking us to work alongside other suppliers so we can fit in with their set-up plans.
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Q. HOW DO YOU DRESS?

A. Naturally, all of our crews and performers will dress according to the event. If it is a casual party, smart shirt, trousers and shoes are appropriate. For more formal affairs we recommend suits and ties or diner jacket with bow tie.
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Q. HOW RELIABLE IS YOUR EQUIPMENT?

A. All of our equipment is regularly serviced and of a high standard. On those very rare occasions when there is an equipment failure, we carry back-up items so your event does not suffer.
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Q. WHAT HAPPENS IF YOUR VEHICLE BREAKS DOWN?

A. We have full Breakdown Cover in place which will get us to your event whatever happens. The show must go on!
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Q. I'VE NEVER ARRANGED A PARTY BEFORE... WHAT ADVICE CAN YOU GIVE ME?

A. If you haven't got far with your planning yet, please feel free to ask for our help.

If it is a small party, a hotel, village hall or community centre may be better option than a bar or pub. Children are often not allowed in many bars and pubs, so please check in advance whether people under 18 are allowed, especially if you are planning a family event. For larger parties, hotels and conference venues are often very accommodating. Don't forget to arrange for catering if your event starts early or requires your guests to travel long distances to be with you.

For an evening event you need to plan it so that all the food and possibly speeches are out of the way by 10.30pm at the very latest. This will give you a balance of a quiet time to chat with old friends before and during the meal/buffet with plenty of time left to dance. Also make sure if you can that your venue has access for entertainment prior to the invited guests arriving. There is nothing more unprofessional than having the performers carrying in and setting up their equipment while your guests are arriving.
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Q. DO YOU DO THIS FULL TIME?

A. Yes - this is our livelihood and we are dedicated to providing excellent service to our clients. We aim to provide you with worry free service and real value for money. We realise that, if we do a good job for you, you will come back to us again, and our business has benefited for many years as a direct result of referrals from satisfied customers.
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Q. DO YOU NEED A SPECIAL ELECTRICITY SUPPLY?

A. No - most of our shows run from standard 13 amp power supplies. For larger shows we may contact the venue directly to see whether a special high-power electricity supply is available.
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Q. HOW FLEXIBLE ARE YOU WITH REGARD TO SETTING UP? OUR WEDDING RECEPTION STARTS AT 7PM BUT WE NEED YOU TO BE SET UP BEFORE THE WEDDING BREAKFAST WHICH IS AT 3PM.

A. This is not normally a problem as long as the venue is secure, access is arranged and a key holder is available (if appropriate).
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Q. DO WE HAVE TO FEED YOUR PERFORMERS?

A. Yes - most bands and DJs may have to travel a fair distance in order to be set up before your guests arrive. This means they may have to miss meals in order to be set up in time. Therefore, it is a courtesy to offer them food and drink.
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Q. MY MATE SAYS HE CAN DO A DISCO FOR ?50. WHY SHOULD I BOOK YOU?

A. As with all purchases, whether it's a car, a pair of shoes or a disco, you get what you pay for! Spending £50 on a disco might seem like good value, but you are unlikely to get the reliability and high quality that a professional DJ service can provide. When you book Ambassador Events, you are guaranteed a professional high quality service.
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Q. WHAT'S SO GOOD ABOUT YOUR GEAR? I?VE SEEN COMPLETE DISCO KITS ON SALE FOR LESS THAN YOU CHARGE FOR A NIGHT?S ENTERTAINMENT?

A. There is a vast difference between the cheap equipment available from high street electronics stores and truly professional equipment. The cheap kit may be fine for a garden barbecue party, but is no match a professional system for atmosphere and sound quality. We only use high quality equipment from reputable manufacturers and we always ensure that we have sufficient power available in our system to provide superb quality.
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Q. CAN YOU PROVIDE BACKGROUND MUSIC AND MICROPHONES FOR THE SPEECHES AT MY WEDDING?

A. We can offer complete packages for weddings including music for the ceremony, wireless microphones, video projectors, etc.
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Q. A GUEST AT OUR PARTY SUFFERS FROM EPILEPSY; WILL YOUR LIGHTS AFFECT HIM?

A. The most offensive lights to an epileptic are strobes. If you know that you have a guest who may suffer from this unfortunate condition, we will not bring strobes with us.
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Q. CAN I BE SURE YOU WILL GET EVERYBODY DANCING?

A. With our experience and vast music collection our performers will do verything possible to engage the crowd and get them into the right mood. Naturally, it is a 50:50 deal - your guests have to be willing to participate for it all to work.
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Q. MY MUM IS WORRIED IT'S GOING TO BE TOO LOUD!

A. This is a very valid point; there is nothing worse than hearing a performer's system turned up to full volume. Our focus is on quality, not necessary quantity, so the sound level will be that which is most appropriate to the event. If you do find it to be too loud or too quiet, a discrete word with the performer will help to put things right.
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Q. WE HAVE NOT BOOKED A TOASTMASTER; CAN YOU MAKE ANY NECESSARY ANNOUNCEMENTS?

A. No problem. All of our performers are charismatic individuals, and they will happily perform this function for you.
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Q. THE VENUE IS FITTED WITH SMOKE DETECTORS AND HAS A NOISE LIMITER, HOW WILL THIS AFFECT YOU?

A. Our light show is truly spectacular with a small puff from one of our fog machines. However, more and more venues have hyper-sensitive smoke detectors which means that we have to refrain from using our fogger. It is worth asking the venue in advance if the detectors can be isolated. If this is not possible then the lights will still look good. If the venue has a noise limiter fitted, this can be a problem if it is set too low. Please discuss this with the venue as an improperly set noise limiter can hinder our ability to make your event a success.
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